📦 Delivery, Returns & Refund Policy
Welcome to Thrive! We’re committed to ensuring you receive your order quickly and are fully satisfied with your purchase.
1. Shipping Information
- Free Shipping:
We offer free shipping on all orders, regardless of size or destination. - Processing Time:
Orders are typically processed within 1–3 business days (excluding weekends and holidays). - Estimated Delivery Times:
- UK: 5–10 business days
- Europe: 7–14 business days
- North America & Australia: 10–21 business days
- Worldwide: 10–28 business days
Note: Delivery estimates start from the day after dispatch and may vary lightly due to customs or local postal services.
- Tracking:
Upon dispatch, you’ll receive an email with a tracking link. Use this to follow your parcel’s journey. - Delays:
If your order is delayed beyond the expected timeframe, please reach out and we’ll investigate and update you promptly.
2. Return & Exchange Overview
- Return Eligibility:
You may return any item within 30 calendar days of delivery. - Return Shipping:
Return shipping costs are the customer’s responsibility. Please use a tracked shipping method and keep the receipt until your return is processed. - Condition Requirements:
To qualify for a return, items must be:- Unworn and unwashed
- In their original condition with tags attached
- Free from damage, stains, or odors
- How to Initiate a Return:
- Contact our Customer Support team at support@sejods.com with your order number, item(s) to return, and reason.
- We’ll provide a return label and address.
- Ship the item back within 7 days of receiving the return instructions.
- Exclusions:
- Sale items marked “Final Sale” are non‑returnable.
- Items showing signs of wear or without tags will be subject to a denial of refund.
3. Refunds
- Refund Process:
Once we receive and inspect your return (typically within 5 business days), we’ll notify you. Approved returns are refunded to your original payment method within 7–10 business days. - Partial Refunds:
If items are returned in poor condition, we reserve the right to issue a partial refund or reject the return entirely.
4. Exchanges
- At present, we do not offer direct size exchanges. For sizing issues, simply return the original item (according to our return policy) and place a new order for your preferred size.
5. Damaged or Incorrect Items
- If you receive a damaged or wrong item, please contact us within 7 days of delivery.
- Attach a photo of the issue, and we’ll arrange either a replacement or a full refund, including shipping costs for incorrect/damaged shipments.
6. Return Scenarios
| Scenario | Your Actions | Outcome |
|---|---|---|
| Changed your mind | Return within 30 days; pay return shipping | Full refund (excluding original shipping lack) |
| Wrong size/fit | Return & reorder appropriate size | Full refund upon return |
| Defective or wrong item received | Contact within 7 days with photo proof; we’ll cover shipping | Free replacement or full refund, including return shipping |
| Item used/damaged after use | Attempted return may result in reduced/denied refund | Partial or no refund |
7. International Returns
- International returns follow the same conditions.
- Customers cover shipping, including any taxes and duties. Refunds exclude these charges.
- For customs information, contact local authorities—or we can assist upon request.
8. Cancellations
- Orders can be canceled FREE of charge within 24 hours of placement, provided they are not yet dispatched. Contact support promptly to do so.
9. Contact Us
Need assistance? Reach out anytime from Mon–Fri, 9 am–5 pm GMT:
✉️ support@thriveebetterliving.shop
📞 +44 7901603714
Or visit our FAQ & Help section on the site.
Final Notes
We pride ourselves on high-quality merchandise and transparent policies. Our goal is simple: make you happy with every order. Whether you’re ordering clothing, accessories, or home and living items, we’ve designed this policy to serve you best.
Thank you for choosing Thrive — Live Happier, Shop Better!
